Frequently Asked Questions

Simply select "Request a Quote" in the form subject and provide project details; our team will reply within one business day.

We currently serve clients across Canada. Our logistics team ensures reliable delivery to all provinces and territories. Contact us for specific delivery details to your location.

Yes! Indicate the materials of interest in your message, and we'll arrange sample delivery.

Our office hours are Monday through Friday, 9:00 AM to 6:00 PM (MST). We're closed on weekends and statutory holidays.

You can reach our customer support team by phone at +1 (403) 651-7158, email at info@tianxiang.com, or through our contact form on the website. We respond to all inquiries within one business day.

We offer a wide range of flooring options including luxury vinyl plank (LVP), laminate flooring, engineered hardwood, and specialized commercial flooring solutions. All our products are sourced from reputable manufacturers and meet Canadian building standards.

Yes, our wall panels are designed for both residential and commercial applications. They meet fire safety standards and are available in various finishes suitable for offices, hotels, restaurants, and other commercial spaces.

While we specialize in supplying materials, we can connect you with our network of certified installers across Canada. Our team can recommend qualified professionals in your area who are familiar with our products.

Warranty terms vary by product and manufacturer. Typically, our flooring products come with 10-25 year warranties, while wall panels have 5-15 year warranties. Specific warranty information is provided with each product quote.

Minimum order quantities vary by product. For most flooring, we require a minimum of 500 sq ft. For wall panels and acoustic panels, minimums range from 200-1000 sq ft depending on the specific product. Contact us for detailed MOQ information.

Delivery times depend on your location and product availability. Typically, orders are delivered within 2-4 weeks for in-stock items. Custom orders may take 6-8 weeks. We'll provide accurate delivery estimates with your quote.

Yes, rush delivery is available for an additional fee, subject to product availability and shipping logistics. Contact us to discuss expedited shipping options for your specific needs.

We accept bank transfers, certified cheques, and established credit accounts for qualified businesses. Payment terms are typically 30% deposit with balance due on delivery, though we can discuss alternative arrangements for large orders.

Yes, we provide detailed technical specifications, installation guides, and CAD files for all our products. These are available upon request and included with every order.

Absolutely! Our experienced team can help you select the right products based on your project requirements, budget, and design preferences. We offer free consultation services for all projects.

We provide product training and installation guidance for our certified installer network. If you're a contractor interested in working with our products, contact us about our training programs.